your right, but my problem starts with,example: had a serious flare in march and took a day off on a thursday, I rang the nurse, a recorded message said due to staff shortages if u need a depot visit your G.P, i left a detailed message explaining my situation about waiting for new drugs, i also rang the secretary leaving a similar message, i visited my G.P she also left a message asking for them to reply, on friday still off work i left similar messages to the nurse and the secretary, monday still off, i left messages to the nurse and secretary, i even got through to the appointment counter in the waiting room and was told again about staff shortages, tuesday i left the same messages, later that day they replied and got me in to see the consultant, the consultant said they will be in touch within the next week or so to give u an appointment, two weeks later im faced with the dreaded message machine, the next day the nurse rings me and says your funding has been approved you will get a phone call shortly, when they ring you you'll need to explain about your holiday, that was last week, i havent given up i'm ringing them again tomorrow, but can u hear my frustration, is it something i should be shouting about or are the staff shortages the problem, if so its not their fault so who's fault is it, is it cut backs, is it lack of trained personel, i've signed up to the nhs foundation trust, but as of yet have been unable to attend any meetings which take place on tuesdays at 3pm covering specific issues, the next annual meeting is at 6pm in july, i just hope i can get some answers then